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- COVID-19 FAQs -
What's going on?
As we are (hopefully) getting to the end of the COVID-19 pandemic, things are on track towards getting back to normal. We are continuing to see supply chain and labor force interruptions that affect every aspect of what we do, but with every passing month it feels like those are improving. Some current orders are taking much longer than we had anticipated or hoped, but rest assured we're doing our best to get everything made as efficiently as possible given the current production climate.
Are you still shipping?
Some countries have declared a situation of force majeure for all inbound and outbound letters, parcels and express mail service items until further notice. Precautionary measures imposed by the government to curb spread of COVID-19 are affecting daily operations and services offered by airlines and other transportation providers. This is having a direct impact on service quality for both international inbound and outbound mail. As such, international customers can expect delivery delays during these unprecedented times.
What if I'm shipping to Australia or Russia?
We've seen a particularly high rate of issues with these two countries. Currently we cannot ship any package to Australia, and are waiting until the mail hold lifts to send them out. With Russia, we are able to ship packages, but delays sometimes mean delivery can take three months or more from the shipping date. We're working to resolve this, but are at the will of the shipping services.
Where are my orders in production?
They are still being produced, but things are changing on a daily basis. Check your orders page for information on your specific orders. We're working to keep this as updated as possible.
What's going on with current campaigns?
The campaigns are still running. We've set the delivery dates for when we expect to be able to finish and ship these items. We'll continue to update these as the situation progresses, and as we learn more from our factories and suppliers.
If you still have questions, we're always available at team@weargustin.com