The future of fashion will be crowdsourced

We design, you back our product, we deliver.

Nobody making premium menswear has ever done this before.

We believe it’s the ideal way to build the products we love, and deliver quality to you at a radical price-point.

How it works

FAQ

How does it work?
We design boutique-quality handmade menswear which is made to order right here in the United States. With a unique crowdfunded business model and continuous production, we are able to provide American-made goods at an amazing value. Our small batch approach allows us to offer you top quality and unique fabrics at the fraction of the cost of what a larger company would be able to offer.

The basic concept is that our customers tell us what they want us to produce. If a campaign doesn’t gain enough steam, we don’t make that item. This avoids waste and allows us to focus on styles that people actually want rather than what we think they want.

ORDERING

What is a campaign?
We call each product a “campaign” since customers will be the ones who determine if it will be made or not. Once a campaign reaches its goal, the campaign is closed and we then begin production. This helps us keep prices low by only constructing the styles and sizes that our customers order which reduces waste and those savings are passed on to you. Another thing this allows us to do is produce small batches of very unique items. We understand that what may be amazing to one customer could easily be passed up by another. Bottom line is if enough people back something, we’ll make it.

The trade-off with this model is that you will need to wait for your order to be made. Production time is 6-8 weeks for most campaigns, but we think the wait is well worth it. The expected shipping month is listed on each campaign page below the product description.

When you hit “Back it!”, you’re not paying immediately. We’ll validate your credit card number initially, but we will only charge you when the item reaches its funding goal. In the event that a specific campaign does not reach its goal before the deadline, the campaign will simply be canceled and you will not be charged.
What size should I order (denim)?
It is a common practice for many brands to use a “vanity sizing” system which is intended to flatter us a bit. The tag size is usually quite different from the actual measurement of the jeans.

Considering every brand fits a bit different, we’ve worked to simplify the process. Check out our fit guide for pertinent details regarding sizing on our garments (Fit Guide).

Raw denim jeans should be snug when you first put them on. Not suffocatingly tight, but a bit tighter than what would be considered comfortable. As you break in the jeans, you will find them to stretch about an 1 inch in the waist and half an inch in the seat and thighs. If we expect anything different for a given fabric, you’ll find some additional information in the campaign description. If at any point you have any questions about fit, do not hesitate to contact us and provide us with your measurements taken from your best pair of pants that fit you.
When do I pay?
When you hit “Back it!”, you’re not paying immediately. We’ll validate your credit card number initially, but we will only charge you when the item reaches its funding goal. In the event that a specific campaign does not reach its goal before the deadline, the campaign will be canceled and you will not be charged.
Failed charges
A lot can happen between the day you back a campaign and when we actually charge you for your order. If for some reason, the charge attempt fails, you will have three days to resolve the issue.

If the card issue is not resolved within three days of the campaign closing, our system will automatically cancel the order so we can start production.
Deleting old credit cards
If our system runs into an issue with charging your card, you may need to update your billing information:
  1. Go to your orders page and verify that you've given us the correct card and current billing zip code information. You can re-enter the card correctly or give us a new card to try by entering that information under the “Use a new card” option.
  2. After selecting the updated card you’ve added and receiving an email confirming the charge, you can delete the incorrect card on your account page with the little trashcan icon next to the card listing.
  3. If you’re not sure if the charge went through feel free to contact us at team@weargustin.com.
Can I change the size I ordered?
Yes and no.

Assuming the campaign is still funding, you can easily change your size directly on the Gustin website. Just click edit on your order page and you will find the option to update your size on the left hand side of the page.

However, if the size drop down is no longer available, it means that production has begun and all sizes are locked. At this point our options to get you a better fitting pair will be very limited.

To avoid any potential disappointment, make sure you read through our Fit Guide thoroughly and please do not hesitate to contact us at team@weargustin.com if you have any questions.
I backed a campaign, but now I would like to change the size/style
No problem, as long as the campaign is still funding, you can make a number of updates to your order.

To change the size and style of a given order, go to your orders page, click “edit” on the order you wish to update and you will find the option to change the size ordered. Please note that you will have a limited amount of time to make updates to the size ordered. Once the size drop down is no longer available, that means we can no longer accept size changes for the campaign.

If you’d like to cancel an order while the campaign is still funding, go to your orders page, click edit on the order, and hit the red cancel button.
When will it ship?
When you back a campaign, there is an estimated shipping month found towards the bottom of the campaign page. You can access this page by going to www.weargustin.com/orders and click on the campaign name. That gives you a rough idea of when we will ship out your order.

For more frequent and detailed updates, check out your order page (www.weargustin.com/orders). Underneath your pending orders, we'll update the production status and estimated ship dates for those orders. We try to update these about every two weeks, as we get information from our production team. This is the one source for the most updated information on your order.

Lastly, we'll send you an email as soon as we ship your order that will include your tracking number. If you lose that email, you'll be able to find that information on your orders page.
Changing addresses
You can change the address on an order directly on the Gustin website until the package is actually shipped out. Go to your orders page and click the "edit" button next to your order and update the address. You can also delete an old address after you’ve input and selected a new one. If you have any trouble, please contact us at team@weargustin.com.

PRODUCTION

What is the status of my order?
When you back a campaign, there is an estimated shipping month found towards the bottom of the campaign page. You can access this page by going to your orders page and click on the campaign name. That gives you a rough idea of when we will ship out your order.

For more frequent and detailed updates, check out your orders page. Underneath your pending orders, we'll update the production status and estimated ship dates for those orders. We try to update these about every two weeks, as we get information from our production team. This is the one source for the most updated information on your order.

Lastly, we'll send you an email as soon as we ship your order that will include your tracking number. If you lose that email, you'll be able to find that information on your orders page.
Why do some campaigns close early?
In many instances fabrics we offer are in limited, so in those instances if a projection for what we can produce is limited to say 25 units, then the campaign will close as soon as those 25 orders have been made. This can be as fast as 1 hour or it could take the full funding period. For this reason, if you are really interested in something, we suggest you just back it to ensure you can get your order in.
Can an item be funded more than 100%?
Once the goal is hit for a given campaign, we can no longer accept orders.
How do I get in on a past campaign?
As a company we pride ourselves in partnering with our customers to only produce the items they want in the sizes they need. We will always try to bring back popular campaigns when possible, but it’s up to our customers, new and old, to let us know which ones we should bring back.

If you’re interested in viewing old campaigns, simply scroll down below the active campaigns to view past campaigns. You can also filter your garment selection through the categories links at the top of the page.

Every past campaign has a "bring it back" button. Clicking this button will act as a vote for the item to return and we will also put you on a list which we will contact as soon as we bring the item back.

SHIPPING

When will it ship?
When you back a campaign, there is an estimated shipping month found towards the bottom of the campaign page. You can access this page by going to your orders page and click on the campaign name. That gives you a rough idea of when we will ship out your order.

For more frequent and detailed updates, check out your orders page. Underneath your pending orders, we'll update the production status and estimated ship dates for those orders. We try to update these about every two weeks, as we get information from our production team. This is the one source for the most updated information on your order.

Lastly, we'll send you an email as soon as we ship your order that will include your tracking number. If you lose that email, you'll be able to find that information on your orders page.
Do you combine shipping or offer free shipping?
We do not currently offer combined shipping on any campaign purchases or in stock items. Our business model is quite unique and one of the ways we are able to offer the prices we do is we ship out orders as they finish which eliminates the need for a warehouse and additional costs of fulfillment.

Being in this business for quite some time now, we know that there is no such thing as “free shipping”. It is either baked into the product price or some sort of investor is fronting the bill to hopefully expand the business. It is a great marketing tool, but we believe our products are still an amazing value even with shipping costs factored in.
How do I purchase multiples of a given item?
Due to the made to order nature of our business model, the option to buy multiples of a given item is not an option. However, feel free to contact us if you want to make a large purchase of a given item and we’ll see what we can do.
Do you ship worldwide?
Absolutely - we've sent quality Gustin apparel to over 50 countries! Just select “International” over “Domestic” shipping when you check out.

Please note that depending on the value of the item, import charges are not included with your checkout price if applicable. If you'd like to know your country's customs charges beforehand, contact your local post office for more information or check out this link.

We’d also like to note that when customs clearance procedures are required, it can increase the time that you’ll receive your purchases beyond our original delivery estimates on our site.

Having used this model for over 4 years, we’ve learned that manufacturing is an art and not a science, for these reasons we don’t recommend having your orders shipped to the US if you happen to be here for a short stay since the window can be small enough to not guarantee that your goods will arrive to you in time.
Can you hold back my package?
Our fulfillment center doesn’t have the space to hold packages. In the event that you know you’ll be away and unable to take receipt of your package, we recommend you put a hold on your mail with the local USPS, or change your shipping address to that of a close friend, family member, or business.

You can change the address on an order directly on the Gustin website until the package is actually shipped out. Go to www.weargustin.com/orders and click the "edit" button next to your order and update the address. If you have any trouble, please let us know and we’ll do our best to help.
Returned to sender packages
If customers haven’t reached out to us before the package is sent back to us, we will process refunds to your original form of payment for the listed product price of the goods.
Do you pay for return shipping?
The cost shipping is not factored into our product prices. We intentionally keep our margins low to give customers the best price possible. Even though return shipping is not covered, we will always give you back your original shipping cost if you choose to return items for store credit.

FIT

How should the jeans fit?
It is a common practice for many brands to use a “vanity sizing” system which is intended to flatter us a bit. The tag size is usually quite different from the actual measurement of the jeans.

Considering every brand fits a bit different, we’ve worked to simplify the process. Check out our fit guide for pertinent details regarding sizing on our garments (https://www.weargustin.com/fitguide).

Raw denim jeans should be snug when you first put them on. Not suffocatingly tight, but a bit tighter than what would be considered comfortable. As you break in the jeans, you will find them to stretch about an 1 inch in the waist and half an inch in the seat and thighs. If we expect anything different for a given fabric, you’ll find some additional information in the campaign description. If at any point you have any questions about fit, do not hesitate to contact us.
Jeans sizing vs. chino sizing
One of the major differences between the fit of our chinos and jeans is that you'll find our chinos do not really stretch, especially in the waist. All chinos have a lined waist band and are also typically constructed from prewashed fabrics which helps keep the chinos pretty true to fit even after many wears.

In terms of measurements, our chinos measure an extra half inch larger than the same size in our jeans. For jeans we recommend you get a size that is snug and have them stretch as they break in, but with chinos, you will want to get a size that fits well right out of the bag. The extra half inch in the waist measurement is good enough for many customers and many do stay the same size in chinos as they would get in jeans, however, if you like your chinos a bit more relaxed or want to tuck in a shirt, you may want to consider sizing up one size.
Can I change the size I ordered?
Yes and no.

Assuming the campaign is still funding, you can easily change your size directly on the Gustin website. Just click edit on your order page and you will find the option to update your size on the left hand side of the page.

If the size drop down is no longer available, it means that production has begun and all sizes are locked. At this point our options to get you a better fitting pair will be very limited.

To avoid any potential disappointment, make sure you read through our Fit Guide thoroughly and please do not hesitate to contact us at team@weargustin.com if you have any questions.
Can I exchange or return an item after I receive it?
Unlike other brands, we do not carry inventory. This helps us keep our prices low, but makes exchanges a bit trickier. We’ll do our best to facilitate exchanges for unworn (outside of fit purposes in your home), unwashed and unaltered items for a comparable style or store credit.

We may not have the same exact fabric you’re looking for, but considering how many different fabrics we’ve run over the years, we will do our best to make sure you are taken care of. If you have any questions don't hesitate to contact us at team@weargustin.com.
Can you ship me a couple pairs of jeans to try on so I can figure out my size?
Unfortunately not - our business model means we keep very limited inventory on hand.
Custom orders/sizes?
At this time we have a set number of patterns that we work with for each garment, which helps with efficiency. Custom sizing is not currently something we can provide.
Do you offer custom inseams? Or can I pay more to have you hem my jeans to my inseam length?
We are not currently set up to to accommodate custom inseams. We only offer standardized inseam lengths based on size (34” for tagged sizes 29-33 and 36” for tagged sizes 34-40). Most of our customers either cuff their jeans or have them hemmed at a local shop.

AB Fits is our local San Francisco recommendation if you wanted to maintain the chain stitch. However, if you are not the type to cuff your jeans to show off the chain stitching, a standard lock stitch, which is the standard stitch used by most tailors, is a good option.
Do you have a physical store where I can try on your goods?
We do not have a brick and mortar store nor do we stock Gustin items at any other stores at the moment. If we do any special events where you can try on goods, we will announce these events in our newsletter.

MISC

Caring for Raw Denim
The most basic care advice we can offer is this: Inside out, soaked in cold water with a little bit of mild detergent (if necessary), drip dry (over the tub to reduce the indigo dye drips over your home).

For more in-depth instructions, check out www.weargustin.com/care.
Which jeans did I get?
There's a little paper tag sewn into the upper left inner waistband (above the tag that says Gustin and "RN: 116699"). That little tag will have a number ranging from #1 - #400. This is the style number associated with a specific denim.

Using that number you can do a web search using a combination the style number with "Gustin Denim" and you'll locate the original campaign page

For example doing a search for "#7 Gustin Denim" will return https://www.weargustin.com/store/583.
Do you offer custom inseams? Or can I pay more to have you hem my jeans to my inseam length?
We are not currently set up to to accommodate custom inseams. We only offer standardized inseam lengths based on size (34” for tagged sizes 29-33 and 36” for tagged sizes 34-40). Most of our customers either cuff their jeans or have them hemmed at a local shop.

AB Fits is our local San Francisco recommendation if you wanted to maintain the chain stitch. However, if you are not the type to cuff your jeans to show off the chain stitching, a standard lock stitch, which is the standard stitch used by most tailors, is a good option.
Do you offer a zipper fly option?
We currently do not offer any zipper fly options on both our jeans or chinos. We have chosen to use buttons because it is the go-to hardware used on classic raw denim. The function of button flies are more adaptable to the dynamic nature of raw denim as it is worn and washed. Button flies are also much easier to repair than zippers which do have a tendency to get stuck or fully fail from time to time.
Do you have a physical store where I can try on your goods?
We do not have a brick and mortar store nor do we stock Gustin items at any other stores at the moment. If we do any special events where you can try on goods, we will announce these events in our newsletter.
Why haven’t I heard back from you?
We take pride in answering all questions that are sent our way. We are a small team of five, but we will always take the time to respond to questions big and small and will typically respond well within one business day.

To ensure you get a timely response, please add team@weargustin.com to your contact list.

You may also want to check your spam filter as our replies might be filtered out of your inbox. If you happen to be a Gmail user, our emails have been known to be routed to the “Promotions” tab.
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